Refund policy

We want you to be delighted with your purchase. If you’re not completely satisfied, we offer simple and transparent returns and exchanges, subject to the terms outlined below.

Our General Return Window

We accept returns and exchanges for eligible items within 30 calendar days from the date of delivery.

Return requests must be submitted within this 30-day period, include valid proof of purchase, and receive prior authorization from our customer service team before items are shipped back.

Return Process:

To ensure a smooth and efficient return experience, please contact our Customer Service Team before mailing back any items. All returns require prior authorization. Returns sent without prior authorization may be refused or delayed.

  1. Contact Us: Email our Customer Service Team at support@obulem.com to initiate your return request.
  2. Receive Authorization: Our team will review your eligibility and provide you with a specific Designated Return Address.
  3. Pack Securely: Repack the item securely in its original packaging.
  4. Ship: Mail the item back to the designated address provided by our team.

Important Note on Shipping Address: For processing and tracking purposes, return addresses may vary by product or location. Please do not send returns to our warehouse or any other address unless explicitly instructed by our Customer Service Team. The correct return address will be provided after your return request is approved.

Return Requirements & Eligibility

For a return or exchange to be accepted, the item must meet the following criteria:

  • Condition: Must be in its original, new, and unused condition.
  • Packaging: Must be returned in the original packaging, complete with all tags, labels, and accessories.
  • Timeframe: Returned within 30 calendar days of receipt.
  • Proof of Purchase: Must include your order confirmation or receipt.

 

Items Not Eligible for Return

To maintain quality and hygiene standards, we cannot accept returns on:

  • Items marked as Clearance or Final Sale.
  • Customized or Made-to-Order products.
  • Items labeled as “Non-Returnable” on their product page.
  • Items that have been assembled, disassembled, or used.

Shipping Fees & Costs:

We aim for transparency when it comes to return shipping costs:

  • If the return is due to a change of mind or other consumer-caused reason: The customer is responsible for all associated return shipping fees. The specific cost will depend on the carrier you choose to return the item.
  • If the return is due to our error (e.g., defective, damaged, or incorrect item): We will gladly cover all return shipping costs. You will not be responsible for any fees in this instance.

Please note that for eligible returns due to product defects or quality-related issues, we will cover return shipping and no additional fees will be charged. For non-quality-related returns, customers are responsible for the return shipping cost.

Refund Processing

Once your returned item is received and meticulously inspected by our team:

  • Processing Time: Refunds are typically processed within 5–7 business days after the item’s arrival and inspection.
  • Method: The refund will be issued back to the original payment method used at checkout.
  • Timeline: It may take an additional 5–10 business days for the credited amount to reflect in your bank or credit card account, depending on your financial institution.
  • Deductions: The final refund amount will be the product price paid, minus any applicable restocking fee, original outbound shipping fees (if any), and return shipping costs, as outlined above.

Order Cancellation Policy

We understand that plans can change. Order cancellations are permitted only within a limited timeframe.

  • Cancellation Eligibility:  Orders may be canceled only if the cancellation request is submitted before the order has been shipped.
  • Processing: If your cancellation request is received before shipment confirmation, the order will be canceled and a full refund will be issued to the original payment method.
  • Shipped Orders: Once an order has been processed and shipped (typically within 24-48 hours, but timing may vary), it can no longer be canceled. In this case, you may request a return in accordance with our standard 30-day Return Policy after delivery.